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Bridgecrest is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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What Their Customers Are Saying
All testimonials are provided and verified by Bridgecrest. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Thank you for taking the time to update us about your experience. I am very happy to hear Bridgecrest was able to turn this around for you. Please do not hesitate to reach out to me in the future with any questions or concerns. Thank you again, I hope you have a great day! Erin – Customer Relations Read more

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Hello, Thank you for taking the time to bring your concern to my attention. I am truly sorry to hear you are displeased with us and I apologize for any frustration or inconvenience this matter may have caused. When a discrepancy like you have described occurs, we strive to work diligently to resolve the matter. Typically, refund checks are received within 10-14 business days after the request is submitted. In some situations, it is possible to... Read more

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Hello Pamela, Thank you for taking the time to bring this matter to my attention. I am sorry to hear you are displeased with us. I understand receiving unexpected information can cause frustration, and I deeply apologize for any confusion or inconvenience this matter may have caused. When a situation like you have described occurs, our goal is to work with our customer towards a resolution. Please keep in mind, to protect your privacy and for... Read more

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Hello Kari, Thank you for bringing your concerns to my attention. I sincerely apologize for any frustration this situation may have caused. When a situation like you have described occurs, we will try to reach out to answer any questions and review all eligible options. We understand unexpected calls are not ideal and offer our finance customers the ability to select Call Window preferences on their cell phone numbers. This option lets each... Read more

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Hello Samantha, Thank you for bringing your concerns to my attention. I apologize for any frustration the calls may have caused. If any questions arise about an account, attempts are made to contact our customer directly and help resolve any concerns. We understand unexpected calls are never ideal and offer every finance customer the option to select Call Window preferences. This allows each customer to select the best time for us to call. These... Read more

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Hello, I appreciate you taking the time to bring this matter to my attention. I’m sorry your experience with us has been lacking. I understand delays and miscommunication are never ideal, especially when regarding a vehicle accident or refund. The situation you have described does not meet the standard Bridgecrest, or DriveTime, strive to provide. I deeply apologize for any frustration or inconvenience this matter may have caused. Please rest... Read more

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Hello Nicole, Thank you for taking the time to leave a review. I appreciate your feedback, as it enables Bridgecrest to continue improving on the level of service provided. I deeply apologize for any frustration this situation may have caused. The experience you have described does not meet our standard. We want every customer to feel comfortable speaking with our representatives, and to experience the utmost respect from our representatives.... Read more

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Hello Jody, I’m very sorry to hear you are disappointed with Bridgecrest. We strive to provide each customer with a pleasant experience, while ensure every customer is treated with the utmost respect. I truly apologize your experience with Bridgecrest has not been ideal. Bridgecrest welcomes feedback, both good and bad, as it allows us to continue improving the level of customer service provided to customers. Please rest assured, each and every... Read more

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Thank you for taking the time to update us about your experience. I am very happy to hear Bridgecrest was able to turn this around for you. Please do not hesitate to reach out to me in the future with any questions or concerns. Thank you again, I hope you have a great day! Erin – Customer Relations Read more

Hello, Thank you for taking the time to leave a review; we appreciate you bringing your concerns to our attention. Whether you are leasing or financing, there are multiple options when making a payment on your vehicle. You can make a payment over the phone with our representatives, which would be done through Western Union. Alternatively, you can make payments at any CheckFreePay location; here is a list of payment options... Read more

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Hello, Thank you for taking the time to bring this matter to my attention. I am very sorry to hear you have experienced repair issues so soon. I understand dealing with unexpected repairs can be very frustrating and apologize for any frustration this matter may have caused. On April 5th, 2016, DriveTime’s Loan Servicing was renamed Bridgecrest. DriveTime’s goal is to find the best vehicle for each customer to meet their needs. Each vehicle is... Read more

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