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What Their Customers Are Saying
All testimonials are provided and verified by Bridgecrest . Verified testimonials on Pissed Consumer is a paid feature of the platform.

Thank you for taking the time to update us about your experience. I am very happy to hear Bridgecrest was able to turn this around for you. Please do not hesitate to reach out to me in the future with any questions or concerns. Thank you again, I hope you have a great day! Erin – Customer Relations Read more

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Bridgecrest 's reply to:

Hello Ricardo, Thank you for taking the time to leave a review. Bridgecrest values all feedback, as it allows us to continue improving the service we provide. I’m very sorry to see you are displeased with us and I truly apologize for any inconvenience this situation may have caused. Please know, representatives are in place to assist with any questions or concerns that may arise. We aim to work diligently with each customer to rectify the matter... Read more

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Bridgecrest 's reply to:

Hello Phineas, Thank you for taking the time to write a review. Bridgecrest appreciates all feedback, both positive and negative, as this helps us continue to improve our level of service. I’m deeply sorry your experience has not been ideal thus far. Please know, if a due date change is needed, current pay stubs may be requested to ensure we are setting every individual up for success. Our goal is to work with all our customers when a situation... Read more

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Hello, Thank you for taking the time to leave a review. I’m sorry to see you are displeased with Bridgecrest and I truly apologize for any frustration this matter may have caused. Please know, we do not compete on price or try to hide it. All our vehicles are clearly marked online and at each DriveTime dealership location. We understand our Annual Percentage Rate (APR) can be higher than expected, as we specialize in financing vehicles for... Read more

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Bridgecrest 's reply to:

Hello, I appreciate you taking the time to leave a review. Bridgecrest welcomes all feedback both positive and negative, as it allows us to continue improving the level of service we provide. I’m sorry to hear you are displeased with us and I truly apologize for any inconvenience you may have experienced. Should a discrepancy with payments occur, such as the one you’ve described, we strive to work with each customer to resolve the issue as... Read more

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Hello Jonathan, Thank you for taking the time to bring this matter to my attention. I’m sorry to hear you are displeased with Bridgecrest and I truly apologize for any frustration this matter may have caused. To set our customers up for success, each individual’s due dates are aligned with their pay frequency at the time of sale. Bridgecrest offers the ability for customers to change their due date schedule by completing a frequency change;... Read more

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Bridgecrest 's reply to:

Hello, Thank you for taking the time to leave a review. I’m happy to hear your experience with Bridgecrest thus far has been positive. I know customers can be wary of how dealerships price vehicles. Please know, we do not compete on price or hide it. To ensure transparency, every vehicle is clear priced at the DriveTime dealership location as well as online. Additionally, at the time of sale, we will review the Federal Truth in Lending... Read more

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Bridgecrest 's reply to:

Hello Kay, I appreciate you taking the time to provide us feedback. I’m sorry to see your experience with Bridgecrest has been less than ideal and I truly apologize for any frustration or stress this situation may have caused. Please know, Bridgecrest finances simple interest loans, meaning interest accrues on a daily basis and no grace period is offered; however, we understand unexpected life events can transpire. Our intent is to work with all... Read more

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Hello Innocense, Thank you for taking the time to leave a review. I’m sorry to see your experience with Bridgecrest has been less than desirable. I understand a situation such as this is never ideal and I truly apologize for any frustration or inconvenience you may have experienced. Please know, our goal is to work persistently with our customers to help resolve any concerns at hand. We understand each circumstance is unique; therefore, our... Read more

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Hello Tatyana, Thank you for taking the time to leave a review. I’m sincerely sorry to hear your experience with Bridgecrest has not been ideal. We strive to treat each customer professionally and with the utmost respect. I deeply apologize if your experience did not reflect the level of service we strive to provide. Please know, for safety and security we are only able to speak with account holders and authorized parties. To protect each... Read more

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Hello Cassandra, Thank you for taking the time to write a review. I’m sorry to see your experience with Bridgecrest has been less than desirable. I recognize a situation such as the one you’ve described is never ideal and I truly apologize for any inconvenience or frustration this matter may have caused. I understand unexpected repairs can cause frustration so soon after sale. Please know, each vehicle is inspected prior to sale to ensure it... Read more

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