Manufacturer: Bridgecrest Category: Loans Clear all filters (26 of 26 reviews match)
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Hello Daniel, Thank you for leaving a review. Bridgecrest welcomes all feedback, both positive and negative, as it allows us to continue to improve. I’m sorry to hear you are unhappy with us. We strive to provide a high standard of customer service, addressing every issue professionally and with the utmost respect. I truly apologize if the service you received did not reflect this. Please know, if a payment cannot be made on the scheduled due...
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#1002622
Hello, I appreciate you taking time to leave a review. I’m sorry to hear you are displeased with Bridgecrest. I understand clear communication is important, especially regarding payments, and I sincerely apologize for any frustration this matter may have caused. Please know, we do not compete on price or try to hide it. Each vehicle is clearly marked online and at each DriveTime dealership location. We realize our Annual Percentage Rate (APR)...
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#1002613
Hello Xoshelle, Thank you for taking the time to bring this matter to our attention. I’m sincerely sorry to hear your experience with Bridgecrest has not been ideal. Should a discrepancy like you have mentioned arise, we strive to work diligently to find an amicable resolution as quickly as possible. Our Customer Service Department is in place to help customers with questions or concerns, while treating each individual professional and with the...
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I didn't like
  • No quality
  • No compassion when customer has a hardship
  • Customer service
#996737
Hello Patricia, I appreciate you taking the time to reach out about your experience and I’m sincerely sorry to hear you are displeased with us. As of April 5th, 2016, DriveTime’s Loan Servicing Company, DT Credit, was renamed Bridgecrest. Please know, while a name change occurred the same options and services are provided to each customer. We do want our customers to be aware of the history on the vehicle they choose. To ensure details are...
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Hello, I’m sorry to hear you are displeased with Bridgecrest and I appreciate the opportunity to address your concern. Please know we do not compete on the basis of price. We are very transparent regarding pricing, disclosing our prices online and posting them on every vehicle for sale at our dealerships. Additionally, as we specialize in financing for individuals with less than perfect credit, we are aware our Annual Percentage Rate (APR) can...
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#995909
Hello Ernestine, I appreciate you taking the time to write a review and bring your concern to my attention. I’m very sorry to hear you are unhappy with Bridgecrest. I recognize how important rebuilding and/or maintaining your credit is and I genuinely apologize for any frustration or inconvenience this situation may have caused. At Bridgecrest, we understand discrepancies can occur. Should an issue with payments arise, such as the one you’ve...
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Hello Tommy, I appreciate you bringing your concern to my attention. I’m sorry to hear your experience with Bridgecrest has been less than desirable. The situation described is not in keeping with our set standards of service and support, and I truly apologize for any frustration you may have experienced. Please know, a payment schedule is created for each customer based on their proof of income to ensure every individual is set up for success....
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Hello, Thank you for taking the time to bring this matter to my attention. I’m sincerely sorry to hear you are displeased with Bridgecrest. We strive to treat each individual professionally and respectfully at all times. I sincerely apologize for any frustration this matter may have caused, as the experience you have described does not meet the standard we aim to provide. Please keep in mind, at Bridgecrest, we offer simple interest loans,...
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Hello, Thank you for taking the time to leave a review. Bridgecrest appreciates all feedback, both positive and negative, as it allows us to continue improving the service we provide. I’m sorry to see you are unhappy with us and I truly apologize for any inconvenience this matter may have caused. Please know, we do not compete on price or try to hide it. Each vehicle is marked online and at every DriveTime dealership location. We understand our...
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Hello Sherese, Thank you for taking the time to leave a review. I’m sorry to see you are unhappy with Bridgecrest. I recognize this type of situation is never ideal and I genuinely apologize for any frustration you may have experienced. Bridgecrest offers an array of payment methods, which allows each customer to choose the option best suited to their individual needs. We provide manual options, as well as the choice to set up AutoPay. Please...
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#973818