Manufacturer: Bridgecrest Category: Loans Clear all filters (19 of 19 reviews match)
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Bridgecrest's reply to:

Hello, Thank you for taking the time to bring this matter to my attention. I’m sincerely sorry to hear you are displeased with Bridgecrest. We strive to treat each individual professionally and respectfully at all times. I sincerely apologize for any frustration this matter may have caused, as the experience you have described does not meet the standard we aim to provide. Please keep in mind, at Bridgecrest, we offer simple interest loans,...
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Bridgecrest's reply to:

Hello, Thank you for taking the time to leave a review. Bridgecrest appreciates all feedback, both positive and negative, as it allows us to continue improving the service we provide. I’m sorry to see you are unhappy with us and I truly apologize for any inconvenience this matter may have caused. Please know, we do not compete on price or try to hide it. Each vehicle is marked online and at every DriveTime dealership location. We understand our...
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Bridgecrest's reply to:

Hello Sherese, Thank you for taking the time to leave a review. I’m sorry to see you are unhappy with Bridgecrest. I recognize this type of situation is never ideal and I genuinely apologize for any frustration you may have experienced. Bridgecrest offers an array of payment methods, which allows each customer to choose the option best suited to their individual needs. We provide manual options, as well as the choice to set up AutoPay. Please...
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#973818
Bridgecrest's reply to:

Hello Stephanie, I appreciate you taking the time to write a review. I’m sorry to see you are displeased with Bridgecrest. I understand transparency and clear communication are important and I truly apologize for any confusion or frustration this situation may have caused. Please know, Bridgecrest finances simple interest loans, which have no grace period as interest accrues daily. Should a loan become inactive, interest will no longer accrue,...
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#972704
Bridgecrest's reply to:

Hello Jonathan, Thank you for taking the time to bring this matter to my attention. I’m sorry to hear you are displeased with Bridgecrest and I truly apologize for any frustration this matter may have caused. To set our customers up for success, each individual’s due dates are aligned with their pay frequency at the time of sale. Bridgecrest offers the ability for customers to change their due date schedule by completing a frequency change;...
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I didn't like
  • Company policy seems to be get the money no matter what
  • No quality
  • Poor service
#952782
Bridgecrest's reply to:

Resolved

Hello Kay, Thank you very much for your positive feedback! I’m happy we were able to assist and resolve your concern. Please do not hesitate to reach back out if any additional questions or concerns arise. I hope you have a wonderful day! Sincerely, Alicia – Bridgecrest Customer Relations
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I liked
  • Customer service rep who tried to work with me
  • That hopefully i can build back up my credit
I didn't like
  • Company policy seems to be get the money no matter what
  • No compassion when customer has a hardship
#947646
Hello Innocense, Thank you for taking the time to leave a review. I’m sorry to see your experience with Bridgecrest has been less than desirable. I understand a situation such as this is never ideal and I truly apologize for any frustration or inconvenience you may have experienced. Please know, our goal is to work persistently with our customers to help resolve any concerns at hand. We understand each circumstance is unique; therefore, our...
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Bridgecrest's reply to:

DON'T USE BRIDGECREST
Hello Kasey, Thank you for taking the time to leave a review. I’m sorry to hear you are unhappy with Bridgecrest. I understand a situation like the one you’ve described is never ideal and I deeply apologize for any inconvenience or frustration this may have caused. Please know, we strive to work diligently with our customers to find an amicable resolution to situations such as this. Bridgecrest representatives are available to answer and address...
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I didn't like
  • Refusal to help
  • Poor customer relations
  • Ignored email
#927969
Bridgecrest's reply to:

Hello Melodie, Thank you for taking the time to leave a review. I’m sorry to hear your experience thus far has not been ideal. I understand difficulties while processing payments can cause irritation and I genuinely apologize for any inconvenience or confusion this matter may have caused. We offer a variety of payment options, allowing each customer to decide which method works best. Should a payment be returned as insufficient funds, a $15.00...
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Hello Kertrina, Thank you for taking the time to leave a review. I am truly sorry to hear you are unhappy with the service provided and I deeply apologize for any frustration this situation may have caused. We understand the importance of treating each individual in a professional and respectful manner. In a situation like you have described, our representatives are available to review all possible solutions to assist. We want to ensure every...
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