Bridgecrest Auto Loan Reviews

1.7
(12 reviews)
Value for money
Product or Service Quality
Interest Rate
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Bridgecrest's reply to:

Hello Jonathan, Thank you for taking the time to bring this matter to my attention. I’m sorry to hear you are displeased with Bridgecrest and I truly apologize for any frustration this matter may have caused. To set our customers up for success, each individual’s due dates are aligned with their pay frequency at the time of sale. Bridgecrest offers the ability for customers to change their due date schedule by completing a frequency change;...
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I didn't like
  • Customer service
  • Company policy seems to be get the money no matter what
  • Poor service
#952782
Bridgecrest's reply to:

Hello Kay, I appreciate you taking the time to provide us feedback. I’m sorry to see your experience with Bridgecrest has been less than ideal and I truly apologize for any frustration or stress this situation may have caused. Please know, Bridgecrest finances simple interest loans, meaning interest accrues on a daily basis and no grace period is offered; however, we understand unexpected life events can transpire. Our intent is to work with all...
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I liked
  • That hopefully i can build back up my credit
  • Customer service rep who tried to work with me
I didn't like
  • Company policy seems to be get the money no matter what
  • No compassion when customer has a hardship
#947646
Hello Innocense, Thank you for taking the time to leave a review. I’m sorry to see your experience with Bridgecrest has been less than desirable. I understand a situation such as this is never ideal and I truly apologize for any frustration or inconvenience you may have experienced. Please know, our goal is to work persistently with our customers to help resolve any concerns at hand. We understand each circumstance is unique; therefore, our...
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Bridgecrest's reply to:

DON'T USE BRIDGECREST
Hello Kasey, Thank you for taking the time to leave a review. I’m sorry to hear you are unhappy with Bridgecrest. I understand a situation like the one you’ve described is never ideal and I deeply apologize for any inconvenience or frustration this may have caused. Please know, we strive to work diligently with our customers to find an amicable resolution to situations such as this. Bridgecrest representatives are available to answer and address...
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I didn't like
  • Poor customer relations
  • Refusal to help
  • Poor customer service no communication
#927969
Bridgecrest's reply to:

Hello Melodie, Thank you for taking the time to leave a review. I’m sorry to hear your experience thus far has not been ideal. I understand difficulties while processing payments can cause irritation and I genuinely apologize for any inconvenience or confusion this matter may have caused. We offer a variety of payment options, allowing each customer to decide which method works best. Should a payment be returned as insufficient funds, a $15.00...
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Hello Kertrina, Thank you for taking the time to leave a review. I am truly sorry to hear you are unhappy with the service provided and I deeply apologize for any frustration this situation may have caused. We understand the importance of treating each individual in a professional and respectful manner. In a situation like you have described, our representatives are available to review all possible solutions to assist. We want to ensure every...
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Bridgecrest's reply to:

Hello Tekira, Thank you for taking the time the time to bring these matters to my attention. I’m sorry to see your experience with us has not been ideal and I apologize for any inconvenience this situation may have caused. While I am sorry the needed repairs were not covered by Aeverex, our warranty administrator; I am glad to hear we were able to offer assistance as well as a solution for you. Please know when a situation like you have...
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Bridgecrest's reply to:

Hello Sheana, Thank you for taking the time to bringing this matter to my attention. I am sorry to see you are displeased with Bridgecrest. I understand being without a vehicle can cause frustration and I deeply apologize for any inconvenience this situation may have caused. When circumstances like you have described are brought to our attention, we strive to look at all eligible solutions to help resolve the concern at hand. My department,...
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I didn't like
  • Threw rocks and hid hands
#904718
Hello, Thank you for taking the time to bring your concern to my attention. I am truly sorry to hear you are displeased with us and I apologize for any frustration or inconvenience this matter may have caused. When a discrepancy like you have described occurs, we strive to work diligently to resolve the matter. Typically, refund checks are received within 10-14 business days after the request is submitted. In some situations, it is possible to...
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Hello, Thank you for taking the time to leave a review; we appreciate you bringing your concerns to our attention. Whether you are leasing or financing, there are multiple options when making a payment on your vehicle. You can make a payment over the phone with our representatives, which would be done through Western Union. Alternatively, you can make payments at any CheckFreePay location; here is a list of payment options...
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