Manufacturer: Bridgecrest Category: Loans Clear all filters (19 of 19 reviews match)
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Bridgecrest's reply to:

Hello Tekira, Thank you for taking the time the time to bring these matters to my attention. I’m sorry to see your experience with us has not been ideal and I apologize for any inconvenience this situation may have caused. While I am sorry the needed repairs were not covered by Aeverex, our warranty administrator; I am glad to hear we were able to offer assistance as well as a solution for you. Please know when a situation like you have...
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Bridgecrest's reply to:

Hello Sheana, Thank you for taking the time to bringing this matter to my attention. I am sorry to see you are displeased with Bridgecrest. I understand being without a vehicle can cause frustration and I deeply apologize for any inconvenience this situation may have caused. When circumstances like you have described are brought to our attention, we strive to look at all eligible solutions to help resolve the concern at hand. My department,...
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I didn't like
  • Threw rocks and hid hands
#904718
Bridgecrest's reply to:

Hello, Thank you for taking the time to bring your concern to my attention. I am truly sorry to hear you are displeased with us and I apologize for any frustration or inconvenience this matter may have caused. When a discrepancy like you have described occurs, we strive to work diligently to resolve the matter. Typically, refund checks are received within 10-14 business days after the request is submitted. In some situations, it is possible to...
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Bridgecrest's reply to:

Hello Janine, Thank you for taking the time to bring your concerns to my attention. I am sorry to see you are displease with us and apologize for any frustration or inconvenience these matters may have caused. Regarding your experience at the dealership, I am sorry to hear you felt hurried. We understand financing or leasing a vehicle is a large commitment and we strive to ensure each customer is comfortable with the terms available. Part of the...
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Bridgecrest's reply to:

Hello, Thank you for taking the time to leave a review; we appreciate you bringing your concerns to our attention. Whether you are leasing or financing, there are multiple options when making a payment on your vehicle. You can make a payment over the phone with our representatives, which would be done through Western Union. Alternatively, you can make payments at any CheckFreePay location; here is a list of payment options...
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Thank you for taking the time to reach out to me regarding your concerns. I understand the frustration that can occur when unexpected repairs are needed. Each vehicle that DriveTime sells undergoes a multi-point inspection at our inspection center to ensure safety, as well as vehicle functionality, and any parts that fail are replaced. Please bear in mind, it is not possible to determine if future issues may occur. For additional peace of mind,...
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Bridgecrest's reply to:

Thank you for taking the time to reach out about your concerns. I am very sorry to hear you are displeased with Bridgecrest, and I understand the frustration that can occur when waiting for your title. Typically, a customer receives the title within 30-45 days from payoff. Bridgecrest is able to begin the process of sending the title, once the payoff has been received. Please bear in mind, there are multiple steps that need to be completed...
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Bridgecrest's reply to:

Hello, I appreciate you bringing this matter to my attention. Bridgecrest strives to treat each customer politely, professionally, and with the utmost respect. I am truly sorry to hear this is not what you have encountered, and deeply apologize for any frustration this matter has caused. Bridgecrest’s Customer Service Department is in place to answer customer’s questions and to review all eligible options in order to resolve any concerns. To...
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Bridgecrest's reply to:

Thank you for taking the time to reach out to me about this matter. I understand the frustration that can occur when conflicting information is received, and I truly apologize if any misinformation was given. Our Customer Service Department is in place to answer questions, as well as review all eligible assistance options to help customers resolve their concerns, while treating customers with the utmost respect. I deeply apologize if your...
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