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Manufacturer: Bridgecrest Category: Customer Care Clear all filters (32 of 32 reviews match)
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Hello Devray, Thank you for taking time to leave a review. I’m very sorry to hear you are displeased with Bridgecrest. We strive to provide a high level of customer service at all times, treating each customer professionally and with the utmost respect. I truly...
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Bridgecrest Customer Care
#1064436
Hello Kimberly, Thank you for taking time to write a review. Bridgecrest welcomes all feedback, both positive and negative, as it helps us continue improving the service we provide. I’m so sorry to hear you are dissatisfied with us and I sincerely apologize for any...
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Bridgecrest Customer Care
I didn't like
  • Lack of communication
  • No compassion when customer has a hardship
#1053422
Bridgecrest's reply to:

Hello, Thank you for taking time to leave a review. I’m very sorry to hear you are dissatisfied with us and I sincerely apologize for any inconvenience this situation may have caused. Please know, Bridgecrest finances simple interest loans, meaning interest accrues on...
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Bridgecrest Customer Care
#1049078
Bridgecrest's reply to:

Hello Shalonda, Thank you for reaching out to us. I’m sorry to hear your experience has been less than ideal. Please know, Bridgecrest aims to provide a high level of service at all times, while treating each customer professionally and with the utmost respect. I’m...
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Bridgecrest Customer Care
#1045703
Bridgecrest's reply to:

Hello Tatiana, Thank you for taking time to write a review. I’m sorry to hear you are unhappy with Bridgecrest and I truly apologize for any frustration this matter may have caused. Should a situation arise such as the one you’ve mentioned, it is our goal to work...
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Bridgecrest Customer Care
#1042669
Bridgecrest's reply to:

Hello, Thank you for taking time to leave a review. I’m sorry to hear you are displeased with Bridgecrest. Please know, it is our goal to work with each customer in any way we can. We strive to provide a high level of service at all times, while treating every...
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Bridgecrest Customer Care
#1037248
Bridgecrest's reply to:

Hello Vanessa, Thank you for leaving feedback. I’m sorry to hear your experience has been less than ideal and I genuinely apologize for any frustration or inconvenience this matter may have caused. As of April 5th, 2016, DriveTime’s Loan Servicing Company was...
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Bridgecrest Customer Care
#1030320
Bridgecrest's reply to:

Bridgecrest - 2011 Kia Motors Optima Car Review
Bridgecrest - 2011 Kia Motors Optima Car Review
Hello Tamora, Thank you for bringing this matter to my attention. I’m sorry to hear about the situation described, I understand dealing with an accident can be very frustrating. I sincerely apologize for any inconvenience this matter may have caused. We definitely aim...
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Bridgecrest Customer Care
#1029089
Made a payment over the phone she was nice and sweet very helpful
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Bridgecrest Customer Care
#1016178
Bridgecrest's reply to:

Hello, Thank you for taking the time to bring your concern to my attention. Bridgecrest welcome all positive and negative feedback, as it allows us to continually improve the standard of care we are providing. I’m truly sorry to hear your experience with us has not...
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Product
Bridgecrest Customer Care
#1010211