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Bridgecrest is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Bridgecrest Customer Service

How to Reach a Person at Bridgecrest

Toll-Free Number:

  • 1-800-967-8526
Call Now
Send Message

Customer Service:

  • 1-800-967-8854

Legal:

  • 1-877-560-9159
    CCPA Inquiries

Customer Service:

connect@bridgecrest.com

Complaints/ Feedback:

feedback@bridgecrest.com

Legal:

copyright@bridgecrest.com
Copyright Infringement Inquiries
dl-dtcompliance@drivetime.com
Privacy Inquiries
customerrelations@bridgecrest.com

How to Contact Bridgecrest?

If you need to reach Bridgecrest customer service, their operating hours are Monday through Friday, from 6 am to 5 pm. Please ensure to contact them within these specified times for the best assistance with your inquiries or concerns. Be prepared with any relevant account information or details about your issue to expedite the service.

Bridgecrest customer service phone number is 1-800-967-8526. This Bridgecrest contact number can be used to inquire about their services, ask questions, or seek assistance with any concerns or issues you may have. It's preferable to have your account information ready when contacting them for a more efficient and personalized experience.

Bridgecrest does not openly disclose specific email addresses for customer service. However, you may try reaching out to them at connect@bridgecrest.com or customerrelations@bridgecrest.com. Alternatively, the Bridgecrest website’s Contact Us section also features a customer service form. You can fill out the form, and Bridgecrest customer service will reach out to you within 24 to 48 hours. If you require immediate assistance, a customer service phone number is the option to pick.

Contact Information

Bridgecrest Website:

Bridgecrest Help Center:

Corporate Office Address:

Bridgecrest
7300 E Hampton Ave Suite 101
Mesa, Arizona 85209
United States

Other Info (opening hours):

Hours:Monday - Friday: 6:00am - 5:00pm

More contact details

How Customers Rate Bridgecrest Support?

4.2 / 5
Good

Based on 5.8K calls to Bridgecrest customer support through PissedConsumer.com and 10 survey responses.

Total Calls
5.8K
Avg Call Duration
03:27
Issues Resolved
34%

Why Customers Call Bridgecrest?

Top Reasons of Customers Calls

  • Payments and Charges 58%
  • Customer Inquiries & Issues 12%
  • Request for Information 10%
  • Product/ Service 9%
  • Account 5%
  • Employment 3%
  • Return/ Replace 2%
  • Staff <1%
  • Activation/ Cancellation <1%
  • Shipping and Delivery <1%
  • Refund <1%
  • Cards <1%
  • Claims & Legal Issues <1%
  • Payments & Transfers <1%

Payments and Charges

58%
  • "Payment"
  • "I can't make a payment on.my app bridgecrest.com i can't open"
  • "Credit Report Negative Impact"

Customer Inquiries & Issues

12%
  • "Business"
  • "I need my License Plates"
  • "My vehicle"

Request for Information

10%
  • "About my payment"
  • "Information"
  • "Need information"

Product/ Service

9%
  • "Loan info"
  • "Trying to get a document stating my loan has been paid off in zero balance"
  • "Refinance on my autoloan"

Account

5%
  • "Account status"
  • "Unable to log in"
  • "Need my account number"

Employment

3%
  • "Payoff quote"
  • "10 day payoff amount"
  • "Payoff"

Return/ Replace

2%
  • "Return vehicle"
  • "Change bank for auto pay"
  • "Change due date"

Staff

<1%
  • "customer service"
  • "To speak to costermer service"
  • "Customer care"

Activation/ Cancellation

<1%
  • "I would like to cancel Lock and go on my car I need some one to call me"
  • "Cancel payment"
  • "Need to cancel auto pay"

Shipping and Delivery

<1%
  • "Tracking my truck route from sept 5 to early sept6"
  • "Location of where my truck has traveled between the hours of 2am until 6am sept 5and 6"
  • "To pickup vehicle I filed chapter 7 and included the 2019 Ford Fiesta in my filing. I'm surrounded the car. Thanks Gerald"

Refund

<1%
  • "Refund"
  • "refund check from silveerick sevuce warranty"
  • "refund check from gap insurance"

Cards

<1%
  • "I have a different card for my payment"
  • "I want to take my bank card off of my account and get a bill so I can send the live check"
  • "New card"

Claims & Legal Issues

<1%
  • "Car accident"
  • "Claim"

Payments & Transfers

<1%
  • "Redemption"

About

Summary

Bridgecrest specializes in servicing auto loans for DriveTime and a number of other affiliated finance companies. It was founded in 2003. Its headquarters is based in Phoenix, Arizona, United States. Bridgecrest is a licensed, FDCPA compliant third-party servicer. The company offers the following payment solutions: AutoPay, Bank Account, and Credit Card. AutoPay and Bank Account payment options are free. Clients can also make payments by phone, text message, mail, MoneyGram, and in person. Bridgecrest follows a late charge policy. All clients who fail to make payments within 15 calendar days of their due date are charged the state minimum fee or US $5.

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