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Bridgecrest is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Bridgecrest Customer Service

Bridgecrest Phone Numbers and Emails

Toll-Free Number:

  • (800) 967-8526
Call customer service
Send Message

Customer Service:

  • (800) 967-8854

Legal:

  • (877) 560-9159
    CCPA Inquiries
  • (877) 438-4338
    Privacy Inquiries

Bridgecrest Emails:

Complaints/ Feedback
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
customerrelations@bridgecrest.com

How to Contact Bridgecrest?

Most Popular Number:

(800) 967-8526
Total calls: 4 330 Issues resolved: 354 Last call: Dec 11, 2025

If you need to reach Bridgecrest customer service, their operating hours are Monday through Friday, from 6 am to 5 pm. Please ensure to contact them within these specified times for the best assistance with your inquiries or concerns. Be prepared with any relevant account information or details about your issue to expedite the service.

Bridgecrest customer service phone number is 1-800-967-8526. This Bridgecrest contact number can be used to inquire about their services, ask questions, or seek assistance with any concerns or issues you may have. It's preferable to have your account information ready when contacting them for a more efficient and personalized experience.

Bridgecrest does not openly disclose specific email addresses for customer service. However, you may try reaching out to them at connect@bridgecrest.com or customerrelations@bridgecrest.com. Alternatively, the Bridgecrest website’s Contact Us section also features a customer service form. You can fill out the form, and Bridgecrest customer service will reach out to you within 24 to 48 hours. If you require immediate assistance, a customer service phone number is the option to pick.

Contact Information

Bridgecrest Website:

Bridgecrest Help Center:

Corporate Office Address:

Bridgecrest
7300 E Hampton Ave Suite 101
Mesa, Arizona 85209
United States

Other Info (opening hours):

Hours:Monday - Friday: 6:00am - 5:00pm

More contact details

How Good is Bridgecrest's Customer Service?

Elizabeth L Bsq
Elizabeth L Bsq
Feels Disappointed | Sep 05, 2025

They can’t help. I’m letting the car go back to you

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Burnard Lmz
Burnard Lmz
Feels Neutral | Apr 03, 2025

After leaving the message on Wednesday April 2, 2025
I received a return phone call on Thursday Morning April 3, 2025
Satisfied with the results.

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Thomes Qnt
Thomes Qnt
Feels Satisfied | Jul 16, 2023

She is a great asset for your business,
Was very helpful.

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Georgiana O Ibm
Georgiana O Ibm
Feels Disappointed | May 06, 2023

Never got through to them

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Allina Ihi
Allina Ihi
Feels Satisfied | Mar 18, 2023

Good no have problem with the service

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Marvia Swv
Marvia Swv
Feels Satisfied | Jan 10, 2023

Bridgecrest is great! They always help me

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Summary of Bridgecrest Customer Service Calls

5.2K TOTAL
CALLS
03:23 AVG CALL
DURATION
35% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bridgecrest?

Payments and Charges Question:

  • “Payment”
  • “Pay payment”
  • “Late payment”

Product/ Service Question:

  • “Loan”
  • “Need lean paperwork”
  • “Loan question”

Request for Information Question:

  • “I want to know how many pillars I have left”
  • “I want to know how many more payments I am”
  • “Speak with agent”

Account Question:

  • “Balance on my auto loan”
  • “Account information”
  • “Open my account”

Employment Question:

  • “Pay off”
  • “Payoff”
  • “Payoff amount”

Return/ Replace Question:

  • “Change the card on file”
  • “Change account”
  • “Change my payment schedule”

Staff Question:

  • “Customer service”
  • “To speak to costermer service”
  • “Repo”

Activation/ Cancellation Question:

  • “Cancel payment”
  • “Need to cancel auto pay”
  • “Cancel a scheduled payment”

Shipping and Delivery Question:

  • “Have not received my paperwork”
  • “Delay”
  • “Never received my pink slip”

Refund Question:

  • “Refund check from silveerick sevuce warranty”
  • “Refund check from gap insurance”
  • “Get a refund”

Cards Question:

  • “I have a different card for my payment”
  • “I want to take my bank card off of my account and get a bill so I can send the live check”
  • “New card”

Other Question:

  • “Tutke”
  • “To pickup vehicle I filed chapter 7 and included the 2019 Ford Fiesta in my filing. I’m surrounded the car. Thanks Gerald”
  • “Car”

About

Summary

Bridgecrest specializes in servicing auto loans for DriveTime and a number of other affiliated finance companies. It was founded in 2003. Its headquarters is based in Phoenix, Arizona, United States. Bridgecrest is a licensed, FDCPA compliant third-party servicer. The company offers the following payment solutions: AutoPay, Bank Account, and Credit Card. AutoPay and Bank Account payment options are free. Clients can also make payments by phone, text message, mail, MoneyGram, and in person. Bridgecrest follows a late charge policy. All clients who fail to make payments within 15 calendar days of their due date are charged the state minimum fee or US $5.

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