Bridgecrest Contact Information

Customer Service:

  • (800) 967-8526

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Currently you can call only US numbers.

Headquarters Address:

7300 E Hampton Ave Suite 101
Mesa, AZ 85209
United States

Social Networks:

Summary of Bridgecrest Customer Service Calls

1688 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:22 AVG CALL DURATION
33% ISSUES RESOLVED

Customers Contact Bridgecrest to Ask about:

Payments and Charges:

  • “Payment arrangements”
  • “Payment didn’t go through”
  • “Car got taking and the men that came and got it didn’t give me time to get my wallet out to make the payment I was goi to send the money though money gram that Friday so now all my money and important stuff is in the car and I need to get it back”

Account:

  • “About my account”
  • “To reset password, email info”
  • “Balance on my auto loan”

Product/ Service:

  • “Extended warranty and gap insurance”
  • “Gap insurance”
  • “Changed insurance”

Return/ Replace:

  • “Change autopay”
  • “Need to change address”
  • “Changing automatic draft information”

Activation/ Cancellation:

  • “Cancel accout”
  • “Cancel autopay”

Staff:

  • “Services”
  • “Car services”
  • “Car service”

Request for Information:

  • “Lease concerns”
  • “Find out how much more I owe on my 2010 Ford edge”
  • “I need to know how to make payment”

Refund:

  • “Refund check from gap insurance”

Cards:

  • “Lost card”

Shipping and Delivery:

  • “Paid my vehicle off where is My title?”

Other:

  • “Car info”
  • “Auto pay”
  • “Note”

Bridgecrest Rating Stats

3.0 out of 5 stars
based on 278 reviews
See all 431 reviews reviews

Rating stats

  1. 173 reviews
  2. 64 reviews
  3. 18 reviews
  4. 13 reviews
  5. 10 reviews

Rating trend

About Bridgecrest

Top 5 Bridgecrest Services

Auto Loan, Customer Care, Loan, Loan Modification, Manager

Top 5 Bridgecrest Products

Account

Top 5 Likes about Bridgecrest

Ease of access to credit, Website and payment system, Customer service rep who tried to work with me, That hopefully i can build back up my credit, Some helpful reps

Top 5 Dislikes about Bridgecrest

Poor service, Customer service, Miscommunication, Lack of communication, Refusal to help

Summary

Bridgecrest specializes in servicing auto loans for DriveTime and a number of other affiliated finance companies. It was founded in 2003. Its headquarters is based in Phoenix, Arizona, United States. Bridgecrest is a licensed, FDCPA compliant third-party servicer. The company offers the following payment solutions: AutoPay, Bank Account, and Credit Card. AutoPay and Bank Account payment options are free. Clients can also make payments by phone, text message, mail, MoneyGram, and in person. Bridgecrest follows a late charge policy. All clients who fail to make payments within 15 calendar days of their due date are charged the state minimum fee or US $5.

Bridgecrest reviews and complaints

Bridgecrest is ranked 24 out of 1183 in Loans and Mortgages category

Bridgecrest Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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