Reply by Bridgecrest

Hello Tanika,

Thank you for taking time to leave a review. I’m very sorry to hear you have become dissatisfied with Bridgecrest and I sincerely apologize for any frustration or inconvenience this matter may have caused.

Please know, neither Bridgecrest nor DriveTime competes on the basis of price. Each vehicle price is marked online and at every DriveTime dealership location. At the time of sale, a Federal Truth in Lending Disclosure is reviewed, outlining the amount financed, any finance charges, annual percentage rate (APR), and the total amount expected to be paid throughout the life of the loan, assuming all payments are made as originally scheduled. Our goal is to set each of our customers up for success and we recommend that customers research all aspects of their purchase prior to sale.

Additionally, every vehicle sold comes with a 30-day/1500-mile limited warranty, as well as the option to purchase a vehicle service contract for extended coverage. Should a repair fall outside the terms of either policy, DriveTime’s Customer Relations Department is in place to review all possible options for assistance. Should you have any mechanical concerns, I’d encourage you to reach out to DriveTime at 888-290-0148.

Again, I deeply apologize for any frustration this matter may have caused. Should you have any loan servicing questions, please feel free to contact Bridgecrest at 800-967-8526. For any repair concerns, please feel free to contact DriveTime at the number provided above.

Alicia – Online Customer Service Team

Paid over 21,000 dollars for basically a lemon the amount of money i have had to spend on repairs is unreal and still needs major repairs as i type my prior car i spent 2000 at an aution for was in better condition than this car #fact companies like this should be against the law i know one thing i haven't received any paper work from them of any sort and i will be contacting the Attorney General as i have paid them well over the cars value they wont rape me and get away with it i was always taught if you dont stand of nothing you will fall for anything...

Product or Service Mentioned: 2009 Chevrolet Malibu Car.

Reason of review: Bad quality.

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