I bought a car at drive time and they were awesome other than providing me with my contract. I didn't receive what would happen if I was late on ONE payment!!
I move into a new house and kind of fell behind so I emailed Bridgecrest employee Alyssa Torres (who had been emailing me previously) and let them know the situation and told them I would be paying my next payment on the first and would make two then. (my payments weren't due until the third of every month so therefore I wasn't even one full month behind yet). I didn't receive a response to the email for two days and that next night they came and took my car! I was livid.
When I called today they said they had received my email and had it on file. I asked why they couldn't at least respond and let me know what was going on and they didn't have an answer. They said I now can't even pay what's due and get the car back but yet they want me to drive an hr in a half to give them the extra key. I then asked how I was suppose to get there considering they took my car and won't let me pay to get it back?!?!
She then tried to tell me I had to bring it and I said they can come get it just like they did the car. They know where I live. They didn't even notify me that I was in repo status. Also the card the tow truck driver gave me has a number that doesn't work at all on it.
It's all unprofessional. Plus that free GPS they give you isn't for you it's for them. Don't let them fool you. I would have figured out a way to remove it myself if I would have even thought my car was in Repo status!
But who gets a car repossessed after one late payment that's not even ONE MONTH LATE!!
I will never ever use Bridgecrest again and I will also make sure I get the word out to everyone else online including strangers, family and friends. DO NOT USE BRIDGECREST!!
Product or Service Mentioned: Bridgecrest Auto Loan.
Reason of review: Poor customer service.
Monetary Loss: $940.
Preferred solution: Full refund.
I didn't like: Poor service, Poor customer service no communication, Refusal to help, Poor customer relations, Ignored email.