I paid my car off almost 6 weeks ago. The loan shows paid 100% on my credit report.
When the loan is paid the lender is susposed to send the title. I have note received it. I called last week and was told they were too busy to look into the issue. I emailed the customer service email and received a response that they can only address title issues over the phone.
What a joke! It is not an issue. I owe $0 and want my title to my paid off vehicle. I decided to call again today and the lady on the phone suggested I could get my title in the next 4 to 6 weeks.
It is not normal to hold a title 2 to 3 months after someone has paid it off. If I don't get it soon I will be contacting an attorney as I am losing money as the car depreciates and I am unable to sell it.
Product or Service Mentioned: Bridgecrest Customer Care.
Reason of review: Poor customer service.
I didn't like: Paid off my vehicle and never sent my title.