I made payment over the phone with my debit card on 06/22/2018. It reflects on my bank statement the money was taken out.
My car was repossessed today for nonpayment.Called Cs about my payment and they were unable to locate it. They told me that I had to pay 21000 to get my car back. No investigation to try to locate my payment. I was told to pay the 21000 or quit calling.
Where is that fair for them to take my payment and it wasnt posted and not investigate to locate the payment of 442.00. All Cs reps were rude wouldnt allow me to speak to a supervisor..
I will be call corperate and reporting on the BBB website..
Somebody better contact me asap. 9039229434
Product or Service Mentioned: Bridgecrest Auto Loan.
Reason of review: Problems with payment.