Reply by Bridgecrest

Hello,

Thank you for bringing this concern to light. I’m sorry to hear of your loss, and I wish the best for you and your family going forward. I’m sorry to hear you are displeased with Bridgecrest. It is truly our goal to work with each customer in any way we can to help ensure they are successful, and I apologize if your experience did not align with our set standards.

Again, I am sincerely sorry for any frustration or inconvenience this situation may have caused. I would encourage you to work closely with our Customer Service Department with any further questions or concerns at 800-967-8526.

Sincerely,
Maria – Online Customer Service Team
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I had a death in the family and was out of the country. Payment was about a week late.

I put down 5k on my loan and now they won’t let me take my vehicle out without paying 25k.

I have called them like 10 times to try to explain but nobody cares. Please help.

Product or Service Mentioned: Bridgecrest Auto Loan.

Reason of review: Problems with payment.

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