Bridgecrest

I don't know very much about the company, but it seems that the majority of these "so called" pissed customers resulted post COVID-19. As we all know the presence of it overwhelmed the world as a whole.

No one was prepared, especially finance companies being inundated by so many customers at one time all wanting the same thing, without considering their credit history with said companies or what is was going to cost the companies. Not asking for sympathy for the big corporations, just acknowledging the presence of a two way street.

I pray that all of you find resolutions with your issues and brighter days and bigger blessings. Rem brighter days and bigger blessings to you.

User's recommendation: Remember that behind these corporations are people that are experiencing possibly the same problems you are in their lives.

When I try to login to pay my bill it says this account is not available for online access. I called Friday and extended my payment until today but the offices are closed and I cannot pay online. I cannot pay at Walmart because I don't have my account number.

On April 16th I purchased a 2021 Jeep Cherokee. I did use my 2013 Sonata and 2k as down payment

Respectfully

User's recommendation: I'm dumbfounded...all went well until now.

I sent the payoff for my vehicle and the tracking number shows they received it on May 3rd. It is now May 17thand they have not posted the payment.

They stated they have the payment but have just not posted it but suggest I keep making payments. I am not making payments on a paid off loan. Not my fault they are lazy and won't post a payment.

I don't know any company that receives $23,000 and doesn't cash the check. Will NEVER do business with them again.

User's recommendation: Do NOT use this company!

Spoke with Bryan with Bridgecrest who was rude. He lied and said he didn't have an agent ID.

He overtakes me and was very professional with trying to get my issue resolved. Seriously about go have my loan financed so I won't have to deal with them.

User's recommendation: Don't do it.

Hi:

I have a paid off 2010 Chevy Cobalt. After five phone calls, I feel like my concern is not being addressed at all.

I have done my part to pay off my car. The least you can do is manage to get out a lien release letter to me.

Do your job and do the right action print a lien release on company letter head and send the letter via private courier with a tracking number to me to make sure that I actually get it. Your lack of action reflects poor business practices.

Do

User's recommendation: Horrible.

Reached after business hours. I just need to change the phone number on my account. I called the automated system informed me they are closed and to call back during normal business hours

My car was totaled and have gap. Well they still took my money while they took their sweetass time processing gap and in the end they didn't refund anything to me.

This company is such a scam. I'm not surprised they have so many lawsuits against them.

My vehicle is worth 2400 but i owe 14k. Car has giving me nothing but headaches since day 7 of driving it.

Had to have mengine replaced; mechanical repairs to pass emission.

Now its rusting out- soon ill hav no floor!! I jus want OUT.

This business should be investigated for its practices against those with poor -fair credit.

User's recommendation: Try n hold off before shopping here.

Bridgecrest is one of the dumbest companies on earth. Pay off your vehicle, but you will never get the title.

Sound fair?

Then go ahead and do business with them. STAY AWAY!

User's recommendation: Don't do business with them. Run!

Bridgecrest only reports late payments. They do not care to report any good history of payments to the credit buros.

Please do not finance through this finance company.

Look elsewhere but not here!! You have been warned.g

User's recommendation: Go somewhere else!!!!!

The customer service agents at this company don't care. I don't know where they are answering from but its difficult to understand them and they are so dam rude. They need to keep their agents US based only and stop dealing with these other guys who don't care about anything other than to take money from customers who are struggling

User's recommendation: Go somewhere else just for the service from customer reps.

They said it was mailed, and I need to wait 10 business days for it to arrive. .10 days?

With today's tech it could have been emailed. I still haven't got it!

I had talked to a rep about getting my lien release letter. She said she would email it to me but I never got it.

I called again and then was told it had to be mailed and I should receive it in 10 days.

So now I just wait. I wish that they would have sent me an email saying they couldn't email it so I didn't have to call twice;