Bridgecrest
Bridgecrest's reply dated Dec 05, 2025 to: Gerald H Zhz's review
Bridgecrest's reply dated Oct 03, 2025 to: Demitri R Ezu's review
Can’t get on webpage
Cant get on the app provided by Bridgecrest and when I click on their website it goes back to my home page on phone. Called one number on google for payoff amount and its for medical device.
And I dont have any paper information on my cars just purchased this year.
What can I do to get payment payoff amounts so I can get out of Bridgecrest? Thanks
User's recommendation: Don’t buy!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
I am not happy with the way I am being treated. I have power of attorney over my husband and I cannot get this issue resolved. I wanted my name on the account and the title to the car so I can use it as a business car but now they cannot talk to me
They can’t help. I’m letting the car go back to you
No one answered. I want to talk to customer service. This is the worst company
Nooooo nooooo nooooo nooooo nooooo nooooo
Preferred solution: Price reduction
User's recommendation: Don’t do business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bridgecrest stole my extended warranty money
My car was paid off with my insurance and my gap coverage. I never paid late or put a payment behind.
So, if gap and my insurance paid my car off why in the *** did my extended warranty go towards my pay-off when I have gap.
They couldn't answer the question plus they give you the run around about your payoff they also stole my warranty money for the car location warranty to find the car. I'm so pissed I feel like I got robbed.
They also closed my account so fast that you can't access it, It's only been a week.
Preferred solution: Full refund
User's recommendation: Don't do business with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAs of 8/7/2025 this account is close. Returned SUV
Since your customer service Department is *** poor, your REPS are rude, and know very little English. Yes Iam Pissed off, This lemon that was sold to me, As I tried to send my send my letter of intend, and Voluntary Respossession turn in was just a waste of my time.
Due to your *** this letter is on file and SUV has been clean, waiting in my driveway. As I Finally sppoke w/someone with sence. Insurance has been cancel account closed. this was a bullshite deal from the the start, car is only 6,000 not 12,100 if that.
since i already put 3,000 into this car.
hope your *** and family sleep well at nite. KISS MY BLACK ***
Preferred solution: left the *** alone
User's recommendation: *** no
Bridgecrest's reply dated Jun 18, 2025 to: Boy Tdq's review
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Verified ReviewerDisaster
AI bought a car through Carvana in January 2025. Bridgecrest is their loan vendor.
Both Carvana and Bridgecrest royally screwed up my loan, failing to apply the $12,000 I provided as a down-payment. The communication between the two companies was so terrible I actually had a customer service agent from Bridgecrest tell me I had backed out of a loan and returned the car WHILE I WAS SITTING IN THE ACTUAL CAR. Left hand does not know what the right hand is doing, and because of this I was reported for late payments even though I made every payment on time.
I have spent way too much time trying to get resolution for a mistake that Carvana admits is their error. Bridgecrest seems utterly clueless.
User's recommendation: Avoid like the plague.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeception fraud untrustworthy
Took my car while I was waiting for super for supervisor to call back with an answer and wouldn't give me a paper bill saying it's against there policy but there policy doesn't over rule federal laws
Bridgecrest's reply dated Apr 16, 2025 to: Rece Kut's review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: PLEASE CALL ME NOW 310-920-**** PAID IN FULL REQUESTING ANOTHER PAYMENT OF $416.44
Company fixed the issue and I have been provided with apology. Set up auto pay
After leaving the message on Wednesday April 2, 2025I received a return phone call on Thursday Morning April 3, 2025Satisfied with the results.
My car is PAID IN FULL. I HAVE MY PINK SLIP.
NOTHING IS DUE. PLEASE NOTE MESSAGE SENT TO ME $416.44 Due April 4
Bridgecrest's reply dated Mar 29, 2025 to: Chasity M Kex's review
Bridgecrest's reply dated Mar 01, 2025 to: Tennille H Bvq's review
Bridgecrest's reply dated Dec 05, 2024 to: Jamian Yll's review
Bridgecrest's reply dated Nov 05, 2024 to: Guest-6216891's review
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