What Their Customers Are Saying

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Pay Off

Bridgecrest
Question answered very timely professional
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5 STARS

Bridgecrest
I am so blessed to be supported by Bridgecrest. The best auto lender I have ever financed a car with. Supported me with payment arrangements I could meet during hard times. Customer support is EXCELLENT.
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Must read if you are thinking of using BC

Bridgecrest
I don't know what the deal is with the other reviews, but BC has been an absolute God send during the hardest time of my life. I called and spoke to the nicest customer service reps, explained the situation and they worked with me time and time again. I really think if people just called when they knew they would be late -the majority of these reviews wouldn't be so negative.
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Bridgecrest's reply dated Dec 05, 2024 to: Jamian Yll's review

Hello,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to remain in contact with our Customer Service Department directly at 800-967-8526.
Jamian Yll
map-marker Lithonia, Georgia

Repossession

This company is a scam. Vehicle was repossessed after one missed payment.

Bridgecrest said they're canceling car loan and resell the vehicle back through drive time.

They can keep that car, Run my down payment back to me and that *** off my credit. Bogus *** company

Bridgecrest's reply dated Nov 05, 2024 to: Guest-6216891's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Melissa –Online Customer Service
Anonymous
map-marker Dallas, Texas

Vehicle was towed My vehicle was towed and I don't know where it was taken to !away

I was behind on a couple of payments and was going to get caught up with them this week. I hope I can still recover my truck. It's been a great deal of help for when I really needed it .

User's recommendation: Good

Bridgecrest's reply dated Nov 06, 2024 to: Larkyn Ruk's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Larkyn Ruk
map-marker Redlands, California

Worst customer service

I filed a claim against the company and requested directly over the phone that they not contact me again. Despite this, they called and left a voicemail asking to call them back.

The person I spoke to had no prior knowledge of this. They offered nothing but excuses. Throughout my dealings with this company no department seems to communicate with the others, and no one seems to know what anyone else is doing.

I am appalled by the behavior and insanely poor customer service this company has given. It is shameful how poor this company acts

User's recommendation: Avoid this company

Bridgecrest's reply dated Nov 02, 2024 to: Guest-6211001's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Katie –Online Customer Service
Anonymous
map-marker Carlsbad, California

Auto pay

Bridgecrest has been the worst auto finance company I ever dealt with. In September with all the floods from NC my main warehouse was flooded out so the employees didnt get paid on time.

I called and explained everything and was told I will still be charged the 15 dollars auto-pay fee for being kicked out. They finally waived it for me. This month was a little tight for me, so I paid my car payment TWO days earlier, and they took my money out BOTH times and telling me I will be charged the 15 dollars auto fee again because my bank account is negative.

That the first payment I made early does not reflex on Octobers payment! I literally hate Bridge crest !!!

User's recommendation: Do NOT use

Bridgecrest's reply dated Oct 22, 2024 to: Larkyn Ruk's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Katie–Online Customer Service Team
Larkyn Ruk
map-marker Sanger, California

Worst customer service

Worst possible company to deal with. They have no managers allowed to assist you, leaving you to a customer relations line that cant do much of anything.

It took weeks of calls in order to get money back that was owed to me after my insurance gave them a full payout.

They actively are rude and uncommunicative. I would avoid this company at all costs.

User's recommendation: Never work with this company

Bridgecrest's reply dated Oct 15, 2024 to: James B Nkv's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Katie–Online Customer Service Team
James B Nkv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to change

I have a current loan with yall for my Chevy equinox its loan number Account 104026****01my name is james Burleson bday 10/02/70 I have had to made payment arrangements due to my wifes current battle shes undergoing chemo and my financial situation is at a low but my huge issue and stumbling block is fact my current due date is not on same date or even same week as my actual paydays. I need my due date switched to the opposite week/date its currently set for and a payment plan I can actually fulfill because I will be paying my car note on actual payday please do this for me as of right now Im in hospital a majority of time so email and text are the absolute best ways to communicate with myself so please email me back or text me at (254) 709-**** so we can work together to get my due dates changed and finally get my account completely caught up and current thank you so very much

Preferred solution: I need a payment arrangement and to change my current due date

User's recommendation: Get clear contact information

Bridgecrest's reply dated Sep 17, 2024 to: Kevin M Fvi's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Kevin M Fvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mesa, Arizona

Money hungry

Bridgecrest. The company that carvana uses.

Lol worse than the mob. My wife and I have not made 1 payment she has had her car going on 3 years. We have had cars through carvana before. Going on 6 to 7 years.

Never missed a payment always on time. Paid off 2 cars and yet. No le way to skip a payment or move it to the end of the loan. Bad bad practices buyer beware.

Stay away from carvana and especially Bridgecrest.

You could be on your death bed and they still would want there money. STAY AWAY FROM BRIDGECREST

Preferred solution: Move this months payment to the end of the loan. It still gets paid .

User's recommendation: Stay away use other companies

Bridgecrest's reply dated Aug 30, 2024 to: Joshua G Pcq's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Brandie–Online Customer Service
Joshua G Pcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They lie!!!

Bridgecrest - They lie!!!

Creditor Name: Bridgecrest Finance Company

Account Number: 119014****01

Disputed Information:

FCA 31 U.S.C 3729

I have previously sent a cease and desist order to Bridgecrest Finance Company, which they have failed to adhere to. Despite my efforts to resolve this matter directly with them. However, the day I went to file for bankruptcy, I was at the courthouse, My automobile, was repoed from the courthouse bankruptcy funds in the car, which will never retrieved The false information remains on my credit report. and these are the laws that they broke.

15 USC -1692C

Have violated my rights by lawful Communications Please remove thisoff my credit report

Fair credit reporting act .

Privacy act of 1974

Common law duty of confidentiality

CAN-SPAM Act

DODD-FRANK Act

I request that Equifax investigate this matter and remove the inaccurate information from my credit report as soon as possible. This erroneous information is causing significant harm to my credit score and overall financial well-being.

Please confirm receipt of this dispute and provide me with an update on the status of your investigation. I appreciate your prompt attention to this urgent matter.

Thank you for your assistance.

Sincerely,

Joshua Garland

Loss:
$5000
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Don’t even think about it

Bridgecrest's reply dated Aug 27, 2024 to: Guest-6062551's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Katie –Online Customer Service
Anonymous
map-marker Coatesville, Pennsylvania

Paid off my loan

I refinanced my car through my credit Union. I am thankful that I no longer have to deal with this company.

No grace period a daily finance charge. If you pay more than your payment you have to call in advance to let them know you want the extra amount to go toward principal. Charge a fee for using your debt card to make payments. You will never pay your car off.

I went on the app to verify that my car loan was paid off. The vehicle no longer shows on the app. No email communication. I called and I was told 10 business days after the payoff I would receive an email.

If I was late I would get text messages, phone calls and emails. Thankful to never have to deal with Bridgecrest again.

User's recommendation: Refinance your loan asap

Bridgecrest's reply dated Aug 16, 2024 to: Guest-6048047's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Brandie–Online Customer Service
Anonymous
map-marker Kane, Pennsylvania

Bankruptcy

My payments are made by a trustee. They are to be applied as my monthly payment.

After contacting them three times as well as my trustee they refuse to apply them as my payment. They claim that is instructions from trustee however they cannot provide proof and trustee says they did not instruct them

User's recommendation: Stay clear

Bridgecrest's reply dated Jul 19, 2024 to: Erin C Zfv's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Erin C Zfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is a joke. Holding on to a loan payoff “so it doesn’t bounce” when the check is from a refinance at a financial institution is absolutely ridiculous. Horrible customer service as well.

Updated by user Jul 29, 2024

nothing resolved. no response. no release of lien, no refund of the over payment.I’m furious.

Original review Jul 17, 2024

This company is a joke. Holding on to a loan payoff so it doesn't bounce when the check is from a refinance at a financial institution is absolutely ridiculous.

Horrible customer service as well. Was given wrong information about the title also.

User's recommendation: Stay away

Bridgecrest's reply dated Jul 03, 2024 to: Juliana B Jmo's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Jessica –Online Customer Service
Juliana B Jmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Pissed customer

I am always on hold for 30 minutes. I never receive proper assistance!

I need to change the title information because I moved to D.C. I have been attempting for 3 months with no success!

This company is deplorable and atrocious! I would never recommend to anyone!

User's recommendation: Terrible

Bridgecrest's reply dated Jul 02, 2024 to: Krysten c Rwh's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Krysten c Rwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walterboro, South Carolina

Payoff

I have been trying since June 16 to have my account reopened so I can pay my loan off. My first payment was returned nsf because of a mistake made by my bank...

I have been told almost every day that it would be opened up and it still isn't. Now my payment is late and this is going to go against my credit.

I have called every day and my account is still showing closed preventing me from paying . I need HELP immediately!!

User's recommendation: Don't use .. customer service sucks

Bridgecrest's reply dated Jun 21, 2024 to: Guest-5933916's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Brandie–Online Customer Service
Anonymous
map-marker Oklahoma City, Oklahoma

Loan matured. Still owed balance due to approved skipping of payments over the last 5 years(extensions). Was never contacted it just fell all due, over $2,000. Made payment arrangements to make 2 pmt

They are still reporting serious delinquency to CB. Really only have 90 days to pay in full or they charge it off

Bridgecrest's reply dated Jun 19, 2024 to: Constance C Hyz's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Katie –Online Customer Service
Constance C Hyz
map-marker Lima, Lima

Accountability! It matters!

HERE we go! Loved my car.

Lost my mom in April, owner sold my house, my Dad has dementia, I just started doing dialysis and I have to have heart surgery. So I was behind in my payments. EVERYDAY since May Bridgcrest called me! So Friday I go pick up my items I left in the car.The repo people they choose to hire keeps my plate, wallet and credit cards!

But was told everything is in this bag they handed me. I don't feel I should have to track down my items that wasn't in the bag! You called me everyday,but you won't call to find out why,what and where my belongings ARE?? was told today the items were left In car and the car is at auction!

But I do see birds flock together...why wouldn't the REPO company do itemized list if? BEING YOUR REMOVING PERSONAL BELONGINGS?

SUPER THIEVES!!! I will never lose you just took the wrong person's stuff!

Loss:
$32

Preferred solution: Call and find my items the way you called for a payment! If I don't make the mistake,why did I have to fix it?

Contact Information

Website:
bridgecrest.com
Mailing Address:
7300 E Hampton Ave Suite 101
Mesa, Arizona 85209
United States
Phone:
(800) 967-8526
Contact Bridgecrest Customer Service

Latest Question

My car has been repossessed and I need to see if I can get a letter in my email confirming that it has been repossessed. How can you help me

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