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Bridgecrest

Bridgecrest Reviews

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Bridgecrest
Question answered very timely professional

5 STARS

Bridgecrest
I am so blessed to be supported by Bridgecrest. The best auto lender I have ever financed a car with. Supported me with payment arrangements I could meet during hard times. Customer support is EXCELLENT.

Must read if you are thinking of using BC

Bridgecrest
I don't know what the deal is with the other reviews, but BC has been an absolute God send during the hardest time of my life. I called and spoke to the nicest customer service reps, explained the situation and they worked with me time and time again. I really think if people just called when they knew they would be late -the majority of these reviews wouldn't be so negative.

Bridgecrest's reply dated Oct 05, 2026 to: Guest-7537594's review

Hello,
Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.
Sincerely,
Veronica–Online Customer Service
Anonymous
map-marker Sumter, South Carolina

They have no mercy

Bridgecrest has no grace period. Even in a time like this, when gas is sky-high, people have lost jobs, and everyone is having a hard time, they show no mercy.

I am one month behind and living in fear of being repossessed.

It is awful. I do not know what to do.And, their interest rate is sky high.

I have been payng and paying but no relief. The balance is still high.

Bridgecrest's reply dated Sep 16, 2026 to: Pamela H Tgu's review

Hello,
Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.
Respectfully,
Veronica–Online Customer Service Team
Pamela H Tgu
map-marker Warner Robins, Georgia

Sand and death certificate

Bridgecrest - Sand and death certificate

Hard to hear them. Not clear.

I didn't know what they are saying.

The sound was bad. To much noise in the bake ground.

Bridgecrest's reply dated Sep 04, 2026 to: Emma B Vxj's review

Hello,
Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.
Sincerely,
Veronica–Online Customer Service
Emma B Vxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

You took two payments out of my...

You took two payments out of my account, which you suppose to only took one. I would like a refund of my payment.

My next bill is due September 26 which is next month.

I appreciate you returning my funds not I'm getting messages statement saying I'm late my payment didn't go through. Whoever job duties is they needs to update their clients files so they won't worry about their credit stating late charges appear on their credit report.

Bridgecrest's reply dated Sep 02, 2026 to: Jacky Mhi's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Brandie Aleman –Online Customer Service
Jacky Mhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Keene, New Hampshire

Because Bridgecrest is one of the worst ever

Because Bridgecrest is one of the worst ever
Because Bridgecrest is one of the worst ever - Image 2
Because Bridgecrest is one of the worst ever - Image 3
Because Bridgecrest is one of the worst ever - Image 4
Updated by user Sep 02, 2026

Absolutely not I don’t recommend anybody to use this horrible company with everyone that plays stupid when they do something illegal to someone’s property and blame it on the vendor that they used.

Original review Sep 01, 2026

These retards tried to repossess my vehicle and damaged my gravel driveway. Yes I get it I yes I owe it was a repossession but you didnt have to damage the property so I want them to do a safety hold on my account after they damaged my property and nobody wants to do a safety hold because the driveway is not safe and then also they changed the lender I dont want nobody else coming back there after they damaged my property.

worst company ever and they give you a runaround. Their *** are getting sued.

Bridgecrest's reply dated Aug 26, 2026 to: Guest-7439562's review

Hello,
Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.
Sincerely,
Veronica–Online Customer Service
Anonymous
map-marker Kansas City, Missouri

They steal money

I paid over a year of on time payments with this company and to repay me for my loyalty, they stole money out of my account and over drafted my bank after I paid off my Jeep. Now getting the money back has been debilitating, full of rude people, and they won't do anything except MAIL a check.

First off... If you can withdraw money from an account, you can put it back,2nd you STOLE the money, 3rd STOP STEALING from hard working people! I will BASH this company forever now!

Slimy POS! Especially JEANNIE " THE ONLY JEANNIE that works there" she has the witch hat and better be glad she lives in Arizona!

Bridgecrest's reply dated Aug 25, 2026 to: Alexis D Uus's review

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.
Sincerely,
Veronica–Online Customer Service
Alexis D Uus
map-marker Pittsburgh, Pennsylvania

Question about payment

They refused to help me during my financial hardship. They used the excuse that I had payment reversals that was on THEIR company.

I had the money on my card each time, so nothing should have been reversed. I will be going to my state reps office and I hope this place gets shut down.

Nobody deserves a loan company that will NOT work with you at all. Ridiculous.

Cons:
  • Unwilling to help
Preferred solution:

Price reduction

Bridgecrest's reply dated Aug 24, 2026 to: Alivea Rvt's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Brandie Aleman–Online Customer Service Team
Alivea Rvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mislead

It wasn't a good experience with the call and account is in perfect standings..It appalled me that does not have an effect on your? Or concerns.

I hope this will get a Manager to reach out..

I'm not mad just want a resolution.. I never have called them in A year and 8 months so it's not like I'm a big complainer .Just want to truly be heard..

Bridgecrest's reply dated Aug 10, 2026 to: Angel R Fry's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Larissa – Online Customer Service
Angel R Fry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was told my car was repo and I need my car back asap

I woke up this morning to find my car missing calling.The police find out that my car has been repossessed.After I have been making payments, I need somebody to speak with asap

Preferred solution:

I need my car back

Bridgecrest's reply dated Aug 03, 2026 to: Evie L Ezh's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.


Respectfully,
Brandie Aleman–Online Customer Service Team
Evie L Ezh
map-marker Norcross, Georgia

Make payment arrangements

I need to speak with a live agent no one is understanding what I am saying I'm trying to make arrangements on my account so I need to speak to someone

Bridgecrest's reply dated Jul 29, 2026 to: Melissa D Kkg's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Larissa – Online Customer Service Team
Melissa D Kkg
map-marker Charlotte, North Carolina

Make a payment

I don't know my account number plz help me ok plz plz plz plz thank u Melissa Daniels plz or call me 336-830-****

Bridgecrest's reply dated Jul 29, 2026 to: Jon t Sqa's review

Hello,

Thank you for reaching out with your inquiry. It is our goal to work with our customers in any way we can. For best assistance, I’d encourage you to contact our Customer Service department by phone at 800-967-8526.

Respectfully,
Caleb – Online Customer Service
Jon t Sqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Payment arrangement

Haven't been\nResolved need help arranging payment. Can someone help a range payment?\nWould like to speak to someone

Preferred solution:

Contact with someone to arrange payment.

Bridgecrest's reply dated Jul 20, 2026 to: Teresa J Pxb's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Larissa –Online Customer Service
Teresa J Pxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

I Teresa Jones will file complaint...To warn people about Drive Time and Bridgecrest they try.but really dont care missouri dont care about allowing high interest places to missouri

Updated by user Aug 06, 2026

I called Bridgecrest they called back the lady said Bridgecrest is not gonna change nothing so many tears I I have I will be ok heartless companies in the world

Original review Jul 19, 2026

I Teresa Jones will file complaint against your company your company lied the lady said when they repossessed my car i would not owe nothing. Its still on my credit report.my name Teresa Jones my email peaches247811@***.com.

thats not right it was around covit.Drive town on dun rd.use bridgecrest.its on my credit report.i want it off.other states dont let high interest places come to there state..MISSOURI let anyone do what ever almost. This show how a state dont care..depends on color of skin..now i see if i was a white woman they would not put mm e through this .if i owe that why i don't have a car..make it make sense. Drive time advertisie help bad credit its a tricky company. Thats false advertisement to do this i want help from who ever resposible for drive time accounts.they never sent letter thats sneaky.

This really mess me up..so many . Tears.its a struggle out here in world i cannt get around.car notes to high advertisement tricks you.

Loss:
$2000
Preferred solution:

Full refund

Bridgecrest's reply dated Jul 21, 2026 to: Tracey L Fhd's review

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Jasper –Online Customer Service Team

Tracey L Fhd
map-marker Tampa, Florida

I’m unable to pay my bill . Something has gone wrong . I’ve not had this problem before . I’m not paying a service fee .

Am unable to pay my bill . Im not paying a service fee . Why wont it except it like I pay each month ??

Preferred solution:

Someone to take my monthly payment . It’s not working for me …. Haven’t had this happen before . I don’t want to be charged with a late fee . Nor am I going to pay for a service charge .

Bridgecrest's reply dated Jul 17, 2026 to: MMora M's review

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.
Respectfully,
Veronica–Online Customer Service Team
MMora M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

NO ABILITY TO FIND OUT WHY THEY ARE PULLING 1100 FROM MY BANK ACCOUNT.

NIGHTMARE ONLINE FOR DEALING WITH BRIDGECREST. I see over 1100 in payments attempting to be withdrawn from one of my accounts and no way to speak with anyone about it.

Loss:
$1100
Preferred solution:

explanation of why I see payments of 1100 attempting to be drawn for a payment I have not set up.

Bridgecrest's reply dated Jul 08, 2026 to: Levell Thp's review

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Larissa – Online Customer Service Team

Levell Thp
map-marker Pittsburgh, Pennsylvania

Complaint

Never use them no communication I filed a claim totaled my car root insurance covered the entire thing but Im still paying for a car that I dont have months later root insurance tells me there still waiting on them for documents.. STAY AWAY FROM BRIDGECREST PLEASE use any other company but them TERRIBLE

Cons:
  • Communication with insurance claim
Loss:
$800
Preferred solution:

Apology

Contact Information

Website:
bridgecrest.com
Mailing Address:
7300 E Hampton Ave Suite 101
Mesa, Arizona 85209
United States
Phone:
(800) 967-8526
Contact Bridgecrest Customer Service

Latest Question

Fell behind due to medical. They canceled my extended warranty... of course it broke at the worst time... how come my payment remained the same?? Then they restricted the payment methods... always a fee... finally told them...

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