What Their Customers Are Saying

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Pay Off

Bridgecrest
Question answered very timely professional
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5 STARS

Bridgecrest
I am so blessed to be supported by Bridgecrest. The best auto lender I have ever financed a car with. Supported me with payment arrangements I could meet during hard times. Customer support is EXCELLENT.
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Must read if you are thinking of using BC

Bridgecrest
I don't know what the deal is with the other reviews, but BC has been an absolute God send during the hardest time of my life. I called and spoke to the nicest customer service reps, explained the situation and they worked with me time and time again. I really think if people just called when they knew they would be late -the majority of these reviews wouldn't be so negative.
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Bridgecrest's reply to: Double payment

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Janette Lis

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mckenzie, Tennessee

Double payment

Updated by user Apr 11, 2024

None the.

Original review Apr 08, 2024

I accidentally made a double payment on the same day of my automatic payment of 204.00..And I need that payment refunded back to my account I have other obligations to take care of with those funds.. thanks

Bridgecrest's reply to: I paid on a 2013 Ford Edge for 3 years and they repossessed it.

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Dion H Rdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

I paid on a 2013 Ford Edge for 3 years and they repossessed it.

The loan amount was $13,740 ish. I paid back nearly $13,000.

I can't keep the vehicle running, I'm constantly working on it. I can no longer afford the payment and the full coverage insurance and the constant repairs. I called and explained the situation and they refused the $750.00 I offered as a payoff. They are sending it to an auction in which it can ONLY BE SOLD AS A SALVAGE TITLE.

I told them that the frame is bent and has a 3 inch crack, the transmission leaks a quart a week, and the blower motor burn up and a list of other things that are wrong. They refused my offer. They didn't pay any more than $4-5,000 for that car. So it's not like they're taking a loss.

They made money. They claim I still owe $8,950 on it.

That's the 24% interest rate. They would rather have anybody but me have that vehicle.They would rather sell it for nothing at the auction and then bill me the remainder.

This is how BridgeCrest treats their customer's.

User's recommendation: Absolutely not

Bridgecrest's reply to: Unhappy

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Katie –Online Customer Service
Oneida Msk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springboro, Ohio

Unhappy

I have been trying to reach a manager or supervisor. Or anyone that is in charge.

But I keep getting people who I can hardly understand that cannot help my situation. My loan is a rip off and I want to pay off my loan asap, but I cannot get in touch with anyone that can help me. This is literally the worst company to get a car loan thru.

Stay far far away. They do not care about you they just want to charge you more money.

User's recommendation: Stay away

Bridgecrest's reply to: Collection Bullies

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Jessica –Online Customer Service
Nichole C Nds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Collection Bullies

I have a car loan through bridgecrest and after 5 years of never missing a payment, including the highest interest rates, I am being harassed. I am called, emailed and texted multiple times every day and threatened for payment even though Ive talked to customer service explaining temporary hardship, including unemployment and the recent loss of my husband.

If I could pay right now, I would.

I have had it with the constant harassment, the lack of compassion for a customer that has paid and never complained or refinanced when I should have, who is already experiencing the hardest time in their life. Its time to stop this.

Loss:
$12

Preferred solution: Reverse of over-charges, pulling of credit default to credit bureaus and stopping of the daily harassment calls, texts and emails.

User's recommendation: Do not finance or refinance as soon as possible. I was told I could defer payments during my hardship and told it could be for 3 months, so I did it, only to find out that it was only for two months and I was still expected to pay the full finance charges, which is more than 50 percent of my payments after 5 years! Watch out for this.

Bridgecrest's reply to: Get a payment agreement

Hello,

Thank you for reaching out with your inquiry. It is our goal to work with our customers in any way we can. For best assistance, I’d encourage you to contact our Customer Service department by phone at 800-967-8526.

Respectfully,
Brandie–Online Customer Service
Guadalupe F Mmf

Get a payment agreement

Im not at USA and there is no way to pay the credit. I have been trying to contact to get an agreement but there is no answer yet.

Preferred solution: Deliver product or service ordered

Bridgecrest's reply to: Resolved: Dispute

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to remain in contact with our Customer Service department via phone at 800-967-8526.

Sincerely,
Peyton –Online Customer Service
Resolved
Gina M Fit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Resolved: Dispute

Updated by user Mar 20, 2024

Company fixed the issue and I have been provided with apology. Bridgecrest reversed the incorrect 60 day late payment report but I think the damage is already done

Original review Mar 12, 2024

Bridgecrest reported to the credit agencies that I was 60 days delinquent on a loan that was paid off, therefore my credit score plummeted drastically!! Please correct this discrepancy as soon as possible.

User's recommendation: Don’t do it!!

Bridgecrest's reply to: A vehicle has been towed that had company property in it that is needed asap.

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Katie –Online Customer Service
Jeffrey T Rcn

A vehicle has been towed that had company property in it that is needed asap.

My sisters vehicle had been towed and within that vehicle are the company I work for property which are needed in order to open and operate the company building. Along with company tractor keys needed to upkeep inventory on the property. I do not know how they made it into that vehicle but they are needed before 9am this morning or can cost me my career and possibly more.

Preferred solution: The company keys in which are needed to open and run the business and tractor keys needed to re arrange products and have products moved for sale. These keys give access to sensitive customer data. Could possibly cause value loss of $60,000 a year.

User's recommendation: Have the phone available to speak at your office within the proclaimed business hours.

Bridgecrest's reply to: Need extension for this month

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Augusto V Lqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need extension for this month

My name is Augusto Vasquez 067-76-**** is my social. My payment was due yesterday but Im gonna need an extension until the 29th of this month if possible please and thank you . If you could get back to me asap Id gladly appreciate it

Bridgecrest's reply to: To tell about my experience with this company

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Lakesia Eej

To tell about my experience with this company

I was in an accident and my car was taken from the repair shop and I was not late on any payments and customer service didnt to talk with me until I got legal advice . Dont use this company I have never had to call a lender because I was in an accident I always called the insurance company. And they never apologized to us thats why I dont recommended them

Bridgecrest's reply to: My car is not running and I cannot make my payment on the 6

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Jessica –Online Customer Service
Linda C Qyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

My car is not running and I cannot make my payment on the 6

Every since November when I got this vehicle it had major problems and I taken the car back and at the dealership they told me that it had too many miles on it. Now the vehicle has completely stop running.

I have paid out of pocket over1600 dollars and cant get no one to even give me a call back. I am just pissed

Bridgecrest's reply to: My car was repossessed after only 3 weeks

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Respectfully,
Katie –Online Customer Service
Anonymous
map-marker Newark, New Jersey

My car was repossessed after only 3 weeks

My payment for my car was due today I had a issue with my bank account and was gonna move the funds so the payment can go through I go outside and my car was repossessed and all I see on the app is 310.00 is due what in the unfair practice is this the payment was due today but yet my car was taken makes no sense waiting on these people to answer so I can get my car

User's recommendation: Don’t do this t triple check everything

Bridgecrest's reply to: Cannot Register Vehicle

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Gregorio Cmo
map-marker Syracuse, New York

Cannot Register Vehicle

I bought my car in PA and had it registered there for 2 years. I moved to NY and have been attempting to register my car for months.

Bridgecrest wont send over the necessary paper work. Their policy is that the DMV fax them a request, and then they fax over the documents I need to have my car registered. The NY DMV does not do that. In NY the company who holds the title is supposed to fax the documents when I give them the DMV fax number.

I have told the DMV bridgecrest wont send it over unless they fax them first, the DMV just doesn't do that. I didn't expect to get the New York state department of motor vehicles to budge on a policy, but I had to try. I have called bridgecrest several times trying to get them to fax over the documents and they will not do it. I am just stuck.

I am unable to register the car I am paying for every month. I have talked to customer service several times.

They will not fax the information. They will keep collecting their payments while offering literally nothing in return, not even a simple fax needed so I can drive the car I pay them for every month.

User's recommendation: Do not finance your car through bridgecrest. Whatever company you land on do your research first. I made the first mistake with carvana and the second with bridgecrest. If you go with bridgecrest you can’t move out of state I guess.

Bridgecrest's reply to: I would like to change the date of my payment

Hello,

Thank you for reaching out with your inquiry. It is our goal to work with our customers in any way we can. For best assistance, I’d encourage you to contact our Customer Service department by phone at 800-967-8526.

Respectfully,
Brandie –Online Customer Service
Terriann Dnu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

I would like to change the date of my payment

I just need to change the payment to the 2nd week of the month this payment on the 3rd is causing a financial burden with my rent coming out the same week.

Bridgecrest's reply to: Pathetic Joke

Hello,

Thank you for taking the time to leave a review. We regret to hear you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we encourage you to contact our Customer Service department via phone at 800-967-8526.

Sincerely,
Elizabeth –Online Customer Service
Jansen Qkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pathetic Joke

Updated by user Jan 11, 2024

Still waiting for a call from senior manager and documentation requested

Original review Dec 27, 2023

Horrible. Ridiculous.

Pathetic. After two months of emails and calls and no one from their management or beneath has returned my emails providing me with the items requested.

They dont give a *** about their customers. Complete joke!!

Preferred solution: *** senior management to respond to my requests

Bridgecrest's reply to: Double pymt

Hello,

Thank you for taking the time to leave a review. We are sorry that you have become dissatisfied with Bridgecrest and sincerely apologize for any inconvenience the situation described may have caused. Please know, we take reviews of this nature seriously, as it allows us to improve our service. To ensure your concern is properly addressed, we will have one of our representatives reach out to you in the next 24-48hrs. Should you need assistance in the meantime, please contact our Customer Service Department directly at 800-967-8526.

Respectfully,
Peyton – Online Customer Service Team
Gladys B Ohi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double pymt

I made pymt dec 4th. Autopay is dec 5th.

My cell service doesnt charge twice . When you make pymt before Autopay. Im overdrawn.

I need one car pymt refunded to my bank account asap. I have other financial items coming out.

Loss:
$628

Preferred solution: Full refund

Contact Information

Website:
bridgecrest.com
Mailing Address:
7300 E Hampton Ave Suite 101
Mesa, Arizona 85209
United States
Phone:
(800) 967-8526
Contact Bridgecrest Customer Service

Latest Question

My car has been repossessed and I need to see if I can get a letter in my email confirming that it has been repossessed. How can you help me

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