Reply by Bridgecrest


Thank you for taking the time to share your feedback. I’m very sorry to hear you are unhappy with Bridgecrest. We strive to provide a high level of customer service, treating each individual respectfully and professionally. I sincerely apologize if your experience did not meet our standards.

Bridgecrest truly wants each customer to be comfortable with the financing terms offered. To ensure this, at the time of sale, a Federal Truth in Lending Disclosure is reviewed. This discloses the total amount financed, the annual percentage rate (APR), any finance charges included, and the total amount that is expected to be paid upon the maturity of the loan, if all payments are made on their scheduled due dates.

Please know, Bridgecrest finances simple interest loans, meaning interest accrues on a daily basis. The amount of interest that accrues per day is calculated by multiplying the current principal balance by the APR, then dividing that by 365 (days in a year). As the principal balance lowers, the amount of interest accruing each day will lower as well. Any payments made will first apply towards the interest that has accrued, and the remaining amount will be applied towards the principal balance. If a customer makes payments earlier than the scheduled due dates and/or in larger amounts, they will be paying less interest overall, as the principal balance will decrease at a faster rate. If payments are made after the scheduled due dates, more interest is paid overall than originally contracted, because the balance will decrease at a slower rate.

I deeply apologize for any frustration or confusion this matter may have caused. Should you have any additional questions regarding this matter, I’d encourage you to contact our Customer Service Department at 800-967-8526.

Alicia – Online Customer Service Team
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I will never do business with bridgecrest or drive time again. Bridgecrest are vultures and the customer service reps are so uninformative.

Barely anything goes towards your principle and they drag your loan out long as possible to rob you.

The payment amount is fixed but the principle/interest rate "fluctuates" & when I asked the customer service rep why she couldn't answer. Once again this company is disgusting & I would run as fast as you possibly could to ANYONE else

Product or Service Mentioned: Bridgecrest Auto Loan.

Reason of review: Problems with payment.

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