I contacted Bridgecrest through their website as they as you to do to let them know that I would be out of work due to a medical issue that would last approximately 6 weeks. I have never been contacted back regarding my email except 5 phone calls regarding my payment.
I returned a call today about this thinking maybe they wanted to discuss what they could do to help. No this person stated, "You are currently 9 days past due in the amount of $***.** and we would like to see when you could make a payment." Really? So for Bridgecrest I will put my medical treatments on hold so that I can pay you and as soon as I can refinance my car I will and to heck with Drivetime and/or Bridgecrest. Maybe if they actually contacted people who have contacted them with an issue, they would have more satisfied customers.
Oh and lord help if you pay your car off.
They seem to come up with more fees to keep you paying. Make sure you go through your payment sheets to verify that everything is perfect.
Product or Service Mentioned: Bridgecrest Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: No compassion when customer has a hardship, Lack of communication.