I was told that they did not have the car i wanted and if i choose another i could trade it after one year. Lies!!!!
I kept the car a year and found the one i wanted on the website. I called to set up an appointment to trade and was told i had to owe less than $4500.00 to trade! This was NOT told to me at the time of purchase! I called my credit union and got a $16000.00 loan and called back to trade car and they still would not do it.
Said i could find a third-party to trade but of course no one would touch it because my simple interest loan had me owing three times the car value (19000.00 negative equity on a 10000.00 car).
It seems to me that you all have basically the same complaints from people and we all think you cant be trusted so maybe you should re think the way you do business...ijs Also, the local drivetime manager Brian and my agent Zane was very rude and tried to belittle me when i called and asked them to explain why i was mislead. Zane told me it was not his problem and i should contact costumer relations and i could hear them laughing as i hung up the phone...
Product or Service Mentioned: Bridgecrest Auto Loan.
Reason of review: Problems with payment.