I get these are sub prime auto loans and I fully expect the cost is too high. However, this does not excuse rude and obnoxious customer service reps.
If you're going to call to verify information you may want to divulge your identity before you go asking for social security numbers and then not act like a complete *** when the person your talking to uses common sense and asks who you are. I do not think I have ever dealt with a business that is more rude or more obnoxious.
If you have t use them make sure you never have to deal with customer service for any reason. Believe me, you're better off taking a buss.