Yesterday May 15th 2018 around 9:52am I called Bridgecrest to ask for an extension because of financial circumstances. I spoke with an agent by the name of Steven and he was extremely rude & refused to assist me.
I wanted to make my payment the end of the month instead of the 13th of May and Steven said no there's nothing I can do for you so therefore I suggested to move up the date and his questions to me was " Well if you couldn't make the payment on the 30th so what makes you think you could do it on the 24th!" At that point in time I was highly offended because that is not how he should represent the company and should learn to properly address every customer with respect.
When I asked to speak with the manager Dante, he claimed that he was on the line listening which makes no sense because he should have said something to his rude employee! I am looking forward to speak with a representative as soon as possible!
Product or Service Mentioned: Bridgecrest Customer Care.
Reason of review: Problems with payment.